Where working professionals create professionals

Mentorship from Active Industry Engineers

We clock out from our IT jobs and clock in to train you. Real-world skills, live environments, and career strategy from mentors who are currently in the field.

Apply now See class times
  • Sat & Sun5–8pm weekend slot
  • Wed–Fri6–8pm weekday slot
  • 100% onlinelive and interactive
  • Lab-basedbuild it in your own lab

Tracks

Learn the skills behind the job

Three hands-on tracks, taught live by working engineers. Every module is built in your own lab.

Enrolling now

IT Support Job Ready Program

IT Support & System Support Engineer

Go from zero to service desk and systems support ready. Build your own lab, run Windows Server and Active Directory, manage Microsoft 365 and devices, solve real help desk tickets and get ready to apply.

  • Windows Server
  • Active Directory
  • Microsoft 365
  • Intune
  • Backup & recovery
  • Help desk tickets

Weekend slot

Sat & Sun, 5–8pm

Weekday slot

Wed, Thu & Fri, 6–8pm

Live online · Sydney time

Choose a slot
Expression of interest

Track

Cloud Engineer

For IT professionals who want to design, build and automate infrastructure in the cloud. Expressions of interest only for now.

  • RHCSA / RHCE
  • AWS Solutions Architect
  • Terraform
  • Git & GitHub
  • Python
  • Projects
  • Interview preparation
You must already be working in IT, and you must send your current resume with your expression of interest.
Expression of interest

Track

DevOps

For IT professionals who want to ship and run software with containers, pipelines and monitoring. Expressions of interest only for now.

  • RHCSA / RHCE
  • AWS Solutions Architect
  • CKA
  • Docker
  • Jenkins
  • Prometheus & Grafana
  • Git & GitHub
  • Python
  • Projects
  • Interview preparation
You must already be working in IT, and you must send your current resume with your expression of interest.

Udemy instructor

Start with Om's Udemy course

Om teaches on Udemy. Start learning today with the self-paced course Entry Level IT Support Home Lab Projects for L1/L2 Engineers, a practical introduction to the skills we teach live.

1,400+students on Udemy
View on Udemy →

Class times

Pick your slot

IT Support Job Ready Program. Limited seats available to ensure personalised mentorship.

IT Support Job Ready

Weekend slot

Sat & Sun, live online

5:00 PM – 8:00 PM Sydney time

IT Support Job Ready

Weekday slot

Wed, Thu & Fri, live online

6:00 PM – 8:00 PM Sydney time

Cloud Engineer and DevOps are expression of interest only. You must already work in IT and apply with your current resume.
Investment
Discuss on a call

Flexible payment plans available.

Delivery mode
100% online

Live, interactive online classes.

Learning style
Lab-based

Build everything in your own home lab, then solve real tickets.

Syllabus · Lab-based

Build it, don't just watch it

Every module is a hands-on build in your own lab, from the first install to the final project.

Module 01

Home Lab Setup

Start with the hardware you'll support, then build your own lab.

  • Explore what's inside a PC and a server, and how a computer starts up
  • Install VMware Workstation Pro
  • Clean install of Windows 11 in a virtual machine
  • Create local users on a standalone machine

Module 02

Network Troubleshooting

See how an office network fits together and fix it when it breaks.

  • Map the office network: IP addressing, DHCP and DNS
  • Use diagnostic commands and an IP scanner
  • Connect your virtual machines with hypervisor networking

Module 03

Windows Server 2025 Build

Stand up your first server.

  • Configure hypervisor networking for the server
  • Build Windows Server 2025
  • Server housekeeping and virtual networking in action

Module 04

Active Directory From Scratch

Create the directory your whole lab will run on.

  • Install the AD DS role, promote the server and create a forest
  • Create organizational units, users and groups
  • Enable the Recycle Bin and learn admin tips and tricks

Module 05

Domain Join & Group Policy

Bring devices into the domain and control them at scale.

  • Prepare a Windows 11 device and join it to the domain
  • Sign in as a domain user
  • Deploy a corporate wallpaper with Group Policy
  • Configure account lockout and password policies

Module 06

File Server & Shares

Publish shared files and make them recoverable.

  • Mount a disk and create a file share
  • Map network drives manually and with Group Policy
  • Enable access-based enumeration
  • Turn on Shadow Copy for self-service file recovery

Module 07

Print Server

Set up printing the way an office expects it to work.

  • Map printers directly for users
  • Add and manage printers centrally
  • Deploy printers with Group Policy and item-level targeting

Module 08

Microsoft 365 Tenant

Start a tenant and make it yours.

  • Start a Microsoft 365 Business Standard trial
  • Buy a domain and onboard it to your tenant
  • Create users and assign licenses
  • Optional: connect on-premises AD with Entra Connect, hybrid identity and custom UPN

Module 09

Exchange Online & Mail Flow

Manage mail the way a service desk does.

  • Set up user mailboxes and Outlook
  • Create shared mailboxes and manage delegation
  • Build a distribution list
  • Convert a mailbox to shared, enable archiving and litigation hold

Module 10

Intune & Endpoint Management

Enrol and manage devices without touching them.

  • Prepare Autopilot: upload hardware hashes by USB and online, and tag device groups
  • Run Autopilot end to end
  • Use remote actions and compliance policies
  • Deploy apps: Company Portal, Microsoft Store, MSI line-of-business and Win32 packages
  • Push a configuration profile

Module 11

Remote Management & Backup

Monitor your devices and protect your data.

  • Deploy an RMM agent and explore remote monitoring and management
  • Onboard a backup tool to your Microsoft 365 tenant
  • Back up and restore data

Module 12

Service Desk Skills

Learn how a service desk runs day to day.

  • Walk through a ticketing system
  • Work ticket types and manage priority

Module 13

Ticket Simulations

Put it all to work: solve real help desk tickets end to end, from the engineer's seat.

  • Account and access requests
  • Mailbox and Microsoft 365 issues
  • Workstation, printer and network problems
  • Backup and restore requests

Module 14

Career Launch

Get ready to apply for your first IT support role.

  • Resume & ATS
  • Resume review
  • Career coaching
  • Mock interviews